An update on the missing toy…

Since Grammy asked below, it STILL has not arrived.  UPS says it will be delivered today…we shall see.

**Edited to Add**

I am done with Toys R Us.  That is it.  I finally called to complain, I was hoping to let a little time pass so I would not lose my temper.  FAIL.

First, I was able to get the shipping refunded.  Considering that I paid for overnight shipping (which doubled the cost of the gift) and it’s now been a WEEK and they totally missed the holiday…that seems like the least they could do.  I then asked to speak to a supervisor because it is really not the CSR’s fault.  It’s not the supervisor’s fault either but they get paid to listen to these complaints.

I then spent 15 incredibly frustrating minutes being hung up on and having to navigate their bulky and annoying automated phone system only to be hung up on again TWO MORE TIMES.  By the time I did speak to a supervisor I was furious, so much for waiting to cool off.

I told him the situation and he acknowledged that they dropped the ball.  My order was placed in time they just totally screwed up.  He apologized and I said an apology doesn’t go very far in this sort of situation.  It was a Christmas gift for a 4 year old, the ONLY gift he had asked for.  He was quiet for a moment and then inquired if I would be interested in a promotion to come back to shop with them again.

I might have cursed at him and slammed the phone down.  I don’t lose my temper that completely very often and it didn’t help…much.  They’ve seen my last dollar though…that helps a little more.

5 thoughts on “An update on the missing toy…

  • December 30, 2008 at 11:32 am

    omg…i can’t believe you still haven’t received it!

  • December 30, 2008 at 2:13 pm

    Everyone I talked to claimed it was delivered today. My husband is home, however, and I believe him when he says it has not. I cannot stand poor customer service. I value my money. I will not give it away to just anyone. I know the answer is buy local, maybe this time the lesson will stick 🙂

  • December 31, 2008 at 1:21 pm

    I totally understand. Just the idea that he ASKED for THAT toy! Can’t blame you for not going back.

  • January 2, 2009 at 10:38 am

    So glad you lost your temper!! Grammy and Grampy definitely would have too. I know you both depend on the computer so much but this time it just did not prove to be the ideal way to go.

    I am so glad that it still arrived and you could enjoy the moment quietly with him.


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